IXP Senior Specialist
Abbott
Data: há 1 dia
Cidade: Porto, Porto
Tipo de contrato: Tempo total
Job Title: IXP Senior Specialist – Indexor Experience Team
Location: Porto, Portugal
Function: Digital Health Solutions (DHS) – Indexor
Reports to: Indexor Experience and Delivery Manager
Job Type: Full-Time
Position Summary
Indexor is Abbottʼs solution for automating sample traceability and digitizing preanalytical workflows. It plays a strategic role in optimizing lab operations, improving turnaround times, and enabling data-driven decision-making. As part of the Indexor Experience Team (IXP), the IXP Specialist ensures the successful adoption, deployment, and optimization of Indexor within clinical laboratories worldwide. This is a field-intensive, globally mobile role, blending technical insight, workflow design, and user experience advocacy. The IXP Specialist collaborates early with sales teams to help assess workflows and define the best-fitting Indexor solution for each customer. They accompany implementations, train users, support optimization efforts, and contribute to product evolution based on real-world insights. In addition to fieldwork, IXP Specialists also play a key role in providing user support, handling incoming help desk tickets, and building a shared knowledge base to improve service quality and efficiency.
Key Responsibilities
Labs are still largely analog in their preanalytical processes. Indexor is changing that— bringing automation, traceability, and digital visibility to the very first steps of the diagnostic cycle. But success depends on more than installing hardware. It requires understanding the lab, designing the right solution, supporting users during and after deployment, and working collaboratively to make it all work. Thatʼs what the IXP Specialist does. They ensure that Indexor isnʼt just deployed, but is used well, fits the workflow, and delivers value.
Location: Porto, Portugal
Function: Digital Health Solutions (DHS) – Indexor
Reports to: Indexor Experience and Delivery Manager
Job Type: Full-Time
Position Summary
Indexor is Abbottʼs solution for automating sample traceability and digitizing preanalytical workflows. It plays a strategic role in optimizing lab operations, improving turnaround times, and enabling data-driven decision-making. As part of the Indexor Experience Team (IXP), the IXP Specialist ensures the successful adoption, deployment, and optimization of Indexor within clinical laboratories worldwide. This is a field-intensive, globally mobile role, blending technical insight, workflow design, and user experience advocacy. The IXP Specialist collaborates early with sales teams to help assess workflows and define the best-fitting Indexor solution for each customer. They accompany implementations, train users, support optimization efforts, and contribute to product evolution based on real-world insights. In addition to fieldwork, IXP Specialists also play a key role in providing user support, handling incoming help desk tickets, and building a shared knowledge base to improve service quality and efficiency.
Key Responsibilities
- Pre-Sales Support: Participate in early customer engagement to assess existing lab workflows and identify how Indexor can streamline sample traceability and preanalytics.
- Solution Design: Collaborate with sales and technical teams to design tailored Indexor configurations that meet each labʼs operational goals.
- Implementation & Training: Lead or support deployments at client sites, providing hands-on user training and ensuring proper system usage from day one.
- Workflow Optimization: Observe live use of Indexor and help refine workflows for efficiency, traceability, and compliance.
- Support & Knowledge Base:
- Take part in the help desk rotation, handling incoming support requests and troubleshooting issues with clients and partners.
- Document recurring issues, solutions, and good practices to maintain and expand the Indexor knowledge base.
- User Advocacy: Capture feedback and user behavior in the field; translate these into structured insights that support roadmap and UX decisions.
- Cross-Functional Collaboration: Act as a bridge between Sales, Product, Operations, and Support, ensuring that all perspectives are reflected in how Indexor is developed and deployed.
- Pilot & Validation: Accompany pilot projects and new releases in the field, documenting impact and areas for improvement.
- Experience in healthcare, clinical laboratories, IVD, or related fields (preferred)
- Field-facing experience: implementation, training, technical onboarding, or customer success
- Strong problem-solving skills and ability to handle customer requests professionally
- Excellent documentation habits and structured communication
- Comfortable working independently while also contributing actively to a team environment
- Collaborative mindset: eager to share, learn from others, and co-create practical solutions
- Fluency in Portuguese and English
- Willingness and availability to travel internationally more than 50% of the time (including Europe, US, Latin America, and Asia-Pacific regions)
- Bachelorʼs degree in Biomedical Sciences, Life Sciences, Engineering, UX Research, or equivalent
- Masterʼs degree is a plus
Labs are still largely analog in their preanalytical processes. Indexor is changing that— bringing automation, traceability, and digital visibility to the very first steps of the diagnostic cycle. But success depends on more than installing hardware. It requires understanding the lab, designing the right solution, supporting users during and after deployment, and working collaboratively to make it all work. Thatʼs what the IXP Specialist does. They ensure that Indexor isnʼt just deployed, but is used well, fits the workflow, and delivers value.
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