Dutch Customer Advisor in Lisbon - 2500 Euros Signing Bonus
Savior Artigos Texteis Lda
Data: há 1 dia
Cidade: Almada, Setúbal
Tipo de contrato: Tempo total
Grow Your Career in Customer Support!
Are you passionate about helping others and making a real difference in their day-to-day experience? We're looking for a motivated and customer-focused Customer Support Specialist to join our dynamic team. If you thrive in fast-paced environments and enjoy meaningful interactions, this role could be your next step forward.
Role Overview:
As a Customer Support Specialist, you’ll assist users through phone, chat, email, and social media, addressing inquiries related to accounts, payments, and technical issues. Your goal will be to deliver a seamless and satisfying support experience with every interaction.
Key Responsibilities:
Are you passionate about helping others and making a real difference in their day-to-day experience? We're looking for a motivated and customer-focused Customer Support Specialist to join our dynamic team. If you thrive in fast-paced environments and enjoy meaningful interactions, this role could be your next step forward.
Role Overview:
As a Customer Support Specialist, you’ll assist users through phone, chat, email, and social media, addressing inquiries related to accounts, payments, and technical issues. Your goal will be to deliver a seamless and satisfying support experience with every interaction.
Key Responsibilities:
- Deliver outstanding customer service across various communication channels
- Assist users with tasks like account setup, verification, login issues, and payment troubleshooting
- Resolve technical problems quickly and professionally
- Serve as a reliable contact point, particularly for customers in the sports sector
- Build trust by communicating with empathy, patience, and clarity
- Adhere to company standards to ensure consistent service quality
- Offer suggestions for process improvements and customer journey enhancements
- Fluent in Dutch (C2 level)
- Fluent in English (B2 level)
- EU Citizenship or Portuguese Residency Card
- 0-1 year of experience in customer support
- Strong leadership, analytical, and communication skills
- Eagerness to learn and grow
- Competitive Salary: We offer attractive compensation that reflects your skills and experience, recognizing and rewarding your contributions
- Meal Allowance: Enjoy a meal allowance to keep you energized during working hours
- Health and Life Insurance: Benefit from comprehensive coverage to support your well-being.
- Onsite Work: Engage and grow in a collaborative office environment
- Relocation Package: Receive support if relocating to ensure a smooth transition
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