Service Manager - Software
Capgemini Engineering
Data: há 1 dia
Cidade: Lisboa, Lisboa
Tipo de contrato: Tempo total
Company
At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.
YOUR ROLE
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.
YOUR ROLE
- Manage day-to-day service delivery operations, ensuring SLA and KPI compliance.
- Build and maintain strong client relationships, acting as a trusted point of contact.
- Identify and implement service improvements to enhance performance and client satisfaction.
- Collaborate with technical leads and project teams to ensure seamless service integration.
- Monitor service performance and proactively address deviations or risks.
- Support the planning and execution of closed-scope software projects when required.
- Minimum of 6 years of experience in IT service delivery or service management roles.
- Fluent in Portuguese (spoken and written).
- Proven experience with projects in the local market.
- Solid knowledge of ITIL and continuous improvement practices.
- Background in software development and understanding of project lifecycles.
- Strong communication and stakeholder management skills.
- Experience managing SLAs, KPIs, and client-facing service operations.
- Project management experience (certifications such as PMP or PRINCE2 are a plus).
- Join a multicultural and inclusive team environment.
- Enjoy a supportive atmosphere promoting work life balance.
- Hybrid work.
- Your career growth is central to our mission. Our array of career growth programs and diverse professionals are crafted to support you in exploring a world of opportunities.
- Access valuable training and certifications in cutting edge technologies.
- Engage in exciting national and international projects.
- Health and life insurance.
- Referral program with bonuses for talent recommendations.
- Great office locations.
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
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