Hybrid | Swedish Client Facing Support Agent for GPS app

Data: há 1 dia

Cidade: Lisboa, Lisboa

Tipo de contrato: Tempo total

Job location: Lisbon, Portugal

Hybrid working model

Schedule: Monday to Friday, 8am to 5pm

About The Role

You will be answering to the Users of GPS Navigation Tool (E-mail and Inbound Calls) identifying the client's problem; troubleshooting them to find the solution; documenting each action you take and categorizing cases and possible bugs, so that our client's engineering team to address them as a bunch
Provide general and technical support to customers who use any of our client's paid products
Escalate complex problems according to defined procedures

We Are Looking For

At least 12 months of direct customer service experience required, preferably in contact centers in a B2C and/or B2B environment
Good communication skills, both verbal and oral
Excellent Swedish native level written and spoken communication skills
Fluency in English
Proactive attitude and strong team-spirit
Be organized and able to learn new processes, concepts, and skills as well as being able to understand that an operation is an ever-changing organism
Strong attention to detail and a desire to deliver accurately, efficiently and to a high standard
Ability to handle not only to handle customers emotions, but also being able to empathize with the client's case
Valid Legal Work Permit

Benefits

Opportunity to be part of a global organization focused on development,
Open-minded and multinational environment,
Training & development opportunities including language courses,
Professional development and clear career path,
Full equipment and paid training provided from the first day of work,
Extensive benefits package: private medical healthcare, life insurance, cafeteria benefits,
Relocation allowance and assistance - Only applies to new hires relocating from outside of Portugal.

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