French Customer Support in Aveiro

Responsibilities:

Respond to customer inquiries via phone, email, and chat, providing timely and accurate information

Assist customers with issues related to products, services, and accounts

Resolve customer complaints efficiently, ensuring their satisfaction

Handle a high volume of inbound and outbound communications in a professional manner

Update customer accounts and document relevant interactions

Collaborate with internal teams to escalate and resolve more complex issues

Stay updated on product and service knowledge to provide informed responses to customers

Work in a fast-paced environment with rotational shifts, Monday to Friday

Requirements:

Native French speaker

B2 level English proficiency (written and spoken)

Previous experience in customer service is preferred but not required

Strong problem-solving and multitasking abilities

Excellent communication and interpersonal skills

Ability to work effectively in a team and independently

Availability to work rotational shifts and maintain flexible working hours

What We Offer:

Competitive salary

Comprehensive training and ongoing development

Friendly and supportive work environment

Opportunity for growth within the company