Customer Care Agent
HBK - Hottinger Brüel & Kjær
Data: há 3 dias
Cidade: Maia, Porto
Tipo de contrato: Tempo total
This job will provide you with an opportunity to further your career alongside some of the best and most passionate technology experts from around the world in a leading company within the test, measurement and data analytics industry. You will be a strong contributor collaborating closely with colleagues from various business functions.
At HBK, we live up to our three values: Be True, Own It and Aim High. We believe in absolute integrity – it’s how we win for stakeholders, the environment and each other. We believe in teamwork and keeping our promises – to ourselves and others. Finally, we believe in being bold and positive. This is how we perform at our best and achieve greater success.
Your tasks:
You will be joining a team of 18 customer care professionals who are the first contact for all customers in Northern Europe and our distributors in EMEA region.
You receive customer requests through various channels such as phone, e-mail, customer portal and our online-shop. You process purchase orders, provide expert advice on commercial issues, administer master data and assist coordinating communication with our sales engineers and other relevant functions.
You will handle all inquiries and purchase orders with confidence, using the latest technology and with a strong service orientation as well as give proactive sales support.
Customer satisfaction is your main goal when handling requests, complaints and finding the best possible solution.
Sales & Service related tasks:
Our customer care agents have a certified commercial qualification, are fluent in English speaking and writing. Speaking a Scandinavian language or Dutch is a plus. Experienced in commercial sales and administration as well as customer communication. Multi-tasking capabilities and supervision of booked orders and contracts for ensuring timely execution by keeping customer satisfaction as main goal in mind.
Your Qualifications
At HBK, we live up to our three values: Be True, Own It and Aim High. We believe in absolute integrity – it’s how we win for stakeholders, the environment and each other. We believe in teamwork and keeping our promises – to ourselves and others. Finally, we believe in being bold and positive. This is how we perform at our best and achieve greater success.
Your tasks:
You will be joining a team of 18 customer care professionals who are the first contact for all customers in Northern Europe and our distributors in EMEA region.
You receive customer requests through various channels such as phone, e-mail, customer portal and our online-shop. You process purchase orders, provide expert advice on commercial issues, administer master data and assist coordinating communication with our sales engineers and other relevant functions.
You will handle all inquiries and purchase orders with confidence, using the latest technology and with a strong service orientation as well as give proactive sales support.
Customer satisfaction is your main goal when handling requests, complaints and finding the best possible solution.
Sales & Service related tasks:
- Issue CRM quotes
- Proactive follow-up on quotes
- Receive, evaluate and process service cases and orders in Salesforce
- Receive, evaluate and process customer purchase orders in Salesforce
- Safeguard data quality in our systems
- Run customer satisfaction survey - NPS
- Coordination of customer issues with internal peers
- Process supplier forms for our customers
- General other administrative office tasks
Our customer care agents have a certified commercial qualification, are fluent in English speaking and writing. Speaking a Scandinavian language or Dutch is a plus. Experienced in commercial sales and administration as well as customer communication. Multi-tasking capabilities and supervision of booked orders and contracts for ensuring timely execution by keeping customer satisfaction as main goal in mind.
Your Qualifications
- Experienced MS-Office, Salesforce
- Team player and active independent working
- Target oriented, flexible and resilient
- Highly customer focused
- Reliable, diligent and communicative
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