Remote Customer Care with a Retail Company (French Language)

Remote Customer Care With a Retail Company (French Language)

Work remotely from anywhere in the North Portugal (Coimbra and higher)! You've got to be located in the North Portugal (Coimbra and higher).

Salary is EUR 880 per month gross with 14 salaries per year with bonuses of EUR 170 per month gross with 12 bonuses per year

• Meal card for EUR 7.23 per day
• Transport card for EUR 20 per month
• Health insurance since day 1 but need to pay a monthly amount. It'll become free after 6 months of contract
  
  
  

What You Will Do In This Role

As a Customer Advisor, you will:

• Help customers with from simple tasks such as finding opening hours to handling complex complaints.
• Focus on providing first-class customer service and assisting customers with a variety of questions and challenges
• Work to achieve key goals such as customer satisfaction and quality
• Provide accurate, valid, and complete information by using the right methods/tools.
  
  
  

Your Qualifications

We're a great match if you:

• Have a high level of French (written and oral) and fluent in English (B2)
• Have excellent communication skills coupled with empathy and team spirit
• Are available for rotating schedules
• Have a positive attitude and a desire to provide good service
• You're analytical by nature and able to anticipate problems and find solutions.
  
  
  

If you feel you don't check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether its this or another role.

What's In It For You

In this role, we offer benefits that help you support your unique lifestyle:

• Full-time with indefinite contracts (negotiable depending on your experience and our client's needs)
• Competitive salary and performance bonus
• Central location in Braga, Portugal
• Full paid training on the company and the project you'll be working on
• Career development programs, specialized courses, and language classes