Senior Project Manager & Implementation Specialist

Overview

Join Full Fabric as a Senior Project Manager & Implementation Specialist and be a vital part of ensuring the excellence of our enterprise edtech solutions. As a Senior Project Manager & Implementation Specialist, you will contribute to maintaining the highest standards of quality, reliability, and performance of our software products. This is an exciting opportunity to play a key role in shaping the quality assurance processes that underpin our commitment to delivering top-notch educational experiences.

The Role

We’re looking for a dynamic, detail-oriented, and customer-focused Project Manager & Implementation Specialist to join our growing team. This hybrid role combines project management, hands-on implementation, and pre-sales support — ideal for someone who thrives in a fast-paced environment and is ready to grow into a leadership role.

Key Responsibilities

In this role, you will be responsible for the following:

Project Management & Implementation (80%)

• Lead onboarding and implementation projects for new clients, ensuring on-time and successful delivery.
• Manage project scopes, timelines, resources, and risks, maintaining clear communication with internal teams and clients.
• Estimate implementation costs for both professional services and product solutions, and define project timelines accordingly.
• Collaborate with Product, Support, and Customer Success teams to deliver a seamless client experience.
• Configure and customize the platform based on institutional needs.
• Train end-users and create supporting documentation as needed.
  
  

Pre-Sales Support (10%)

• Partner with the Sales team to understand client needs and present tailored solutions.
• Contribute towards RFP/Tender responses and customer requirement gathering.
• Help bridge the gap between sales promises and implementation realities, setting clear expectations.
  
  

Leadership Potential (10%)

• Demonstrate strong ownership and initiative, with a view toward growing into a team lead or managerial position.
• Support internal process improvements and help build scalable onboarding methodologies.
• Mentor new hires or junior team members as the team expands.
  
  

Requirements

We’re looking for someone with the skills and experience to excel in a fast-paced, dynamic environment:

• 3–5 years of experience in SaaS implementation, project management, or pre-sales (preferably in the education or edtech space).
• Strong organizational and communication skills.
• Ability to manage multiple projects with competing deadlines.
• Comfort working cross-functionally with sales, product, and support teams.
• Empathy for clients and a passion for solving their problems.
• Experience with CRM, project management tools (e.g. Asana, Jira, Trello, Monday, MS project), and SaaS platforms.
• Natural leadership instincts and a desire to grow into a team leader role. Mentoring existing team members on delivering effectively and efficiently.
  
  

Nice to Have

• Experience in higher education or working with academic institutions.
• Familiarity with data integration, APIs, or single sign-on (SSO).
• Formal project management certification (e.g., ITIL, PMP, PRINCE2, Scrum Master).
  
  

What We Offer

Here's what we offer to support your growth, well-being, and success at Full Fabric:

• Competitive Salary: We understand the value of top talent and are committed to offering market-leading compensation packages that reflect the expertise and value our team members bring to our company.
• Remote Flexibility: Embrace the future of work with our fully remote working option and experience the benefits of remote work. At Full Fabric, we support your choice to work from a dedicated home environment, ensuring a healthy work-life balance while maintaining a productive and professional workspace.
• Comprehensive Health Insurance: Your well-being is our priority. That's why we offer comprehensive health insurance to all our team members, ensuring you are protected and have access to the best healthcare options.
• Home Office Budget: We’re committed to helping you create a comfortable and productive workspace at home. We provide a dedicated budget to support you in setting up your home office, ensuring you have everything you need to succeed and perform at your best.
• Professional Growth: At Full Fabric, we're committed to your professional development. You'll have opportunities to attend industry conferences, participate in training programs, and access a wealth of resources to help you grow in your career and stay ahead in the field.
• A Culture of Excellence and Innovation: Join a team of forward-thinking professionals who are passionate about making a difference in software and education. Our culture fosters innovation, encourages collaboration, and supports your ideas to improve and expand our impact.
• Making a Difference: Your work at Full Fabric will be more than just a job. It will contribute to transforming the educational landscape, making high-quality education more accessible and impactful through technology.
  
  

If you feel you’re the right fit for this role we’d love to hear from you.

Note: At Full Fabric, we are committed to providing a positive and respectful interview experience for all candidates. While we strive to offer personalised feedback, the volume of applications makes this impossible. Rest assured, each application is reviewed with care, and we truly appreciate your interest in joining our team and contributing to the future of educational technology.