Activities Coordinator - Six Senses Douro Valley

Vision and Values

As Activities Host, I fully comprehend the vision of Six Senses Douro Valley to help people reconnect with themselves, others and the world around them, plus our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. By embracing the Six Senses vision and values, I will deliver an exceptional experience for guests and develop hosts to be the very best they can be.

Wellness

I will fully embrace and safeguard the overall Wellness philosophy, concepts and programs. I will ensure that all wellness brand initiatives are fully embraced, and I will participate regularly in our Mission Wellness activities.

Sustainability

Sustainability is at the core of everything we do at Six Senses. I will ensure to follow all directives on environmental protection and preservation, re-usage and minimum wastage, purchasing and packaging such as the abolition of single-use plastic by 2022. I will maintain a harmonious and sensitive approach to our environment and cultural surroundings.

Operational Ownership

In this role, I will assume full responsibility for the efficient operation of all experiences tasks to provide exceptional products and services within brand operating standards.

I will assist to ensure that all set policies, procedures, best practices are in place and rigorously enforced.

A high standard of personal appearance, grooming and hygiene, plus comprehensive knowledge of safety, security and emergency procedures will be maintained in line with brand and statutory requirements.

All activities within the department will be carried out ethically, honestly and within the parameters of local law.

An important part of the role is to interact with guests and hosts in a professional, courteous and positive manner and proactively seek feedback. I am responsible for an exceptional guest experience during all resort activities available for guests. In the event of guest complaints, I will effectively carry out service recovery or charge our hosts to do so to the satisfaction of guests.

I have full knowledge of all facilities and services offered by the resort including all guest activities and excursions.

I will perform the following relevant tasks for this role:

• Communicates between, organizer, supervisor, guide, and confidant to all hosts within the department.
• Conducts excursions and activities inside and outside of the resort in a safe and efficient manner that provides a high standard of service to the guest.
• Provides accurate information about available activities at the resort, gym usage, equipment usage rules and regulations.
• Gives exceptional service to go beyond the expectations of all guests.
• Presents and introduces the activities compendium and or activity schedule to guests, suggesting suitable activities that provide for a personalized experience and answering questions regarding activities.
• Effectively communicates with guests - verbally and through body language - to respond to any additional requests and to determine when an activity has been completed.
• Checks and cleans all equipment used during any activity or recreational event.
• Reports any damage or excessive wear for proper replacement of recreation equipment to Experiences Manager
• Liaises with other departments to ensure that experience operations run smoothly and that bookings are taken correctly, adhered to, and billed correctly.
• Handles, follow ups and reports on guests’ comments and feedback.
• Maintains knowledge of all emergency evacuation drills according to resort policies.
• Reports any health or safety hazards to the Experiences Manager.
• Upsells all resort, spa, LIFE and restaurant facilities.
• Attends meetings and training as required by supervisors.
• Upkeeps Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.
• Strictly adheres to LQA standards and guest comments.
• Performs any additional tasks given to me by supervisor/management.
  
  

General

In this role, I will behave in a professional manner and set an example to all. I will abide by Six Senses principles, core values, best practices, guidelines and objectives, while respecting other cultures and nationalities and projecting a positive and proactive position to help build and maintain a strong, loyal team.

Skills And Experience

To execute the position of Activities Host, I have the required qualifications, technical skills and experience in a similar or greater role in luxury hotels with proven results. I possess a minimum hospitality diploma/degree from a recognized hospitality school and more than one year’s experience in a similar hotel operational role.

I am a personally involved, visible and proactive host with excellent organizational skills. I have an intuitive sense of product and service quality, a passion for excellence and an understanding of the sophisticated needs of the luxury customer and I have experience and I am able to work in a cross-cultural environment positively.

Technical skills include MS Office – Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including POS, PMS and CRM platforms. I have good knowledge on how to swim. I have knowledge of hospitality operations, including emergency evacuation drills.

I have an excellent command of written and spoken English and Portuguese. I will maintain a thorough understanding of Six Senses in terms of guidelines, rules and regulations, brand and operating standards, facilities and services.

• Please note that you must have the legal right to work in Portugal to be considered for this position
  
  

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