Customer Service Representative (German)

TopTalent Recruitment Agency


Data: há 1 semana
Cidade: Braga, Braga
Tipo de contrato: Tempo total
Remoto
Position: Customer Service Representative (German)

Location: Braga, Portugal - Remote

Work model: Remote

Employment type: Permanent Contract (3 months trial period)

Remuneration: Base salary

DUTIES AND RESPONSIBILITIES:

  • Handle customer interactions across various communication channels, including phone, email, live chat, and social media.
  • Provide clear and accurate information in response to customer inquiries, following established company policies and procedures.
  • Assist with general questions, product or service information, and basic technical support.
  • Respond to incoming customer requests and accurately document relevant case details in the appropriate systems.
  • Escalate complex or unresolved issues to the appropriate internal teams or higher-level support as necessary.
  • Collaborate with colleagues and technical teams to resolve customer concerns and ensure proper case closure.
  • Manage a personal queue of service tickets, prioritize tasks, and follow guidance from supervisors.
  • Offer feedback to improve service processes and contribute to team knowledge sharing.


REQUIREMENTS:

  • Native / fluent in German (C2) both verbal and written. Fluent in English (minimum B2 level)
  • Strong verbal and written communication skills across various platforms (phone, email, chat, social media).
  • Basic understanding of customer service principles and the ability to follow standard procedures.
  • Ability to handle technical inquiries and troubleshoot common issues with guidance.
  • Experience with customer service software, ticketing systems, or CRM tools is preferred.
  • Effective problem-solving skills and the ability to work collaboratively in a team-oriented environment.
  • Organized, detail-oriented, and able to manage multiple tasks simultaneously.
  • Willingness to learn and adapt in a fast-paced or evolving support environment
  • Working schedule: Monday to Friday, 07 AM - 08 PM (rotational shifts), Saturday: 08 AM - 04 PM, Sunday: 08 AM - 05 PM, 2 days off: 2 rotational day.


OFFER:

  • Opportunity to work with a leading global travel & tourism brand
  • Competitive salary with performance-based incentives
  • Professional growth opportunities within the BPO industry
  • Collaborative and supportive work environment
  • Access to exclusive travel perks and discounts
  • And many more!


To apply for this position and to explore many other exciting opportunities, visit and apply through our career page: https://www.careers-page.com/toptalent-2
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