Customer Service Representative (Italian)
TopTalent Recruitment Agency
Data: há 2 semanas
Cidade: Braga, Braga
Tipo de contrato: Tempo total
Remoto
Position: Customer Service Representative (Italian)
Location: Braga, Portugal
Work model: Remote
Employment type: permanent contract
Remuneration: Base salary
DUTIES AND RESPONSIBILITIES:
Location: Braga, Portugal
Work model: Remote
Employment type: permanent contract
Remuneration: Base salary
DUTIES AND RESPONSIBILITIES:
- Set and manage expectations by providing clear and accurate information about products and services.
- Organize, update, and review documentation and records as needed.
- Communicate with customers through digital channels to share product details, process requests, resolve concerns, and gather necessary information.
- Native / fluent in Italian (C2) both verbal and written. Fluent in English (minimum B2 level.
- Previous experience in customer service would be advantagous
- Strong verbal and written communication skills across various platforms (phone, email, chat, social media).
- Basic understanding of customer service principles and the ability to follow standard procedures.
- Ability to handle technical inquiries and troubleshoot common issues with guidance.
- Ability to quickly learn new softwares and technologies
- Effective problem-solving skills and the ability to work collaboratively in a team-oriented environment.
- Organized, detail-oriented, and able to manage multiple tasks simultaneously.
- Willingness to learn and adapt in a fast-paced or evolving support environment.
- Working schedule: Monday to Friday 7AM-4PM
- Opportunity to work with a leading global travel & tourism brand
- Competitive salary with performance-based incentives
- Professional growth opportunities within the BPO industry
- Collaborative and supportive work environment
- Access to exclusive travel perks and discounts
- And many more!
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