Payment Support Specialist (French Market) - Remote in Portugal

We are looking for French speakers to join our client's project related the the world-renowned North American consumer electronics company to work as Payment Specialist to join, supporting a global technology client. This role involves supporting the daily operations of the online store, focusing on payments, refunds, and customer financial inquiries.

Your Responsibilities:

• Provide support for Sales, Sales Support, and Order Management teams on payment-related operational issues and customer escalations.
• Interact daily with external payment partners to ensure accurate and timely processing of payments and refunds through various payment methods such as credit/debit cards, wire transfers, loans, and leasing.
• Investigate and resolve customer queries related to payments, VAT, invoice amendments, credit/debit memos, and reconciliations.
• Maintain a high level of discretion and professionalism when working in a sensitive information environment.
• Liaise with finance and back-office teams to ensure efficient issue resolution and a seamless customer experience.
• Work primarily in a back-office setting with minimal outbound calling as required.
  
  
  

What Were Looking For:

• Native-level French (C2) and good command of English (B2)
• Experience in customer service or payment operations is a plus
• Strong communication and problem-solving skills
• Excellent attention to detail and organizational skills
• Ability to work independently and under pressure
• Proficiency in MS Excel; knowledge of SAP is an advantage
• Flexible schedule availability to match order volumes
• EU member state passport or a valid residence card for Portugal (a MUST)
  
  
  

Training:

• 15 working days of paid training in English
• Covers systems, tools, customer management, and product knowledge
• Includes on-the-job practice and integration into the team
  
  
  

Working Hours:

• Full-time, 40 hours per week
• Rotational shift pattern, Monday to Sunday, between 07:00 and 24:00
• 8-hour shifts with a 1-hour lunch break
  
  
  

This is a fantastic opportunity to develop your career in a supportive, fast-paced international setting. Apply now by sending your updated CV in English to become part of a team that values quality, precision, and customer satisfaction.