Audio Pro Specialist

OM Digital Solutions is currently looking for an Audio Pro Specialist to join our team, who will manage of After-Sales support infrastructure for Audio Pro in EMEA.

You are up for a new challenge? Then let’s get in touch:

What you’ll do:

• Monitors and manages ticket queues daily to meet service level commitments. 
• Respond to incoming customer requests via CRM System, phone, email and/or chat sessions/Web Ex Sessions. 
• Follow-through and tracking to ensure escalated and active issues are researched and resolved in such a manner to meet or exceed customer expectations. 
• Troubleshoot OM Digital Solutions Digital product issues. 
• Troubleshoot OM Digital Solutions Software and installation in different operating system and network environments. (Windows, Mac), and VDI. 
• Support the reporting, analysis and coordination of cross functional corrective actions pertaining to Audio S/W and Hardware. 
• Assist R&D and engineering in the participation of support activities including hardware and software testing, Factory Acceptance Testing. 
• Contribute to the improvement and development of maintenance systems and standards. 
• Participate at the regional level in the rebuilding and maintaining of good client relations. 
• Work with regional operations, including marketing and sales. 
• Managing the open cases queue to make sure there isn't backlog.

What you’ll need:

• University degree
• Logical and analytical thinking
• Self-directedness
• Organizational skills
• Attention to detail
• Active knowledge of English
• PC skills, user knowledge of office software (MS Office, Lotus Notes, etc.)
• Communication skills
• Ability to work under time constraints
• Ability to sustain long-term maximum professional commitment
• Basic knowledge of databases and BI system

What we offer:

• A fast paced and dynamic organization & the opportunity to bring in own creative ideas
• Flexible working hours
• 24 days of holiday time each year & Birthday day off
• Health care benefits
• Bonus participation

About us:

OM Digital Solutions is a top provider of digital imaging and audio solutions known for their advanced optics and technology. After separating from Olympus Corp in 2021, they continue to bring 85 years of imaging experience to a more agile company, developing world-class products for both professionals and consumers.

We strongly believe that one crucial factor is essential to successfully continue or journey: people. Therefore we strive to create a worthwhile workplace that provides people with the opportunity to bring in their own creative ideas and help them grow individually and professionally every day.

Are you excited to support our team with your experiences and are curious to hear more?

We look forward to getting to know you. Please send us your application with your CV via quick apply.