Technical Care Specialist
Nokia
Data: há 3 semanas
Cidade: Amadora, Lisboa
Tipo de contrato: Tempo total
Job Description
Identifies prioritizes and coordinates solving of demanding and/or business critical problems and communicates them to key stakeholders. Initiates and manages product, care and process improvement projects. Drivers need changes in own technology area. Support areas by participating in emergencies and 24/7 duty. Is responsible for sharing knowledge in own technology area. Influences relevant functions (e.g. L3 Technical Support, product management and R&D).
How You Will Contribute And What You Will Learn
You have:
Come create the technology that helps the world act together
Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work
What we offer
Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.
Nokia is committed to inclusion and is an equal opportunity employer
Nokia has received the following recognitions for its commitment to inclusion & equality:
We are committed to a culture of inclusion built upon our core value of respect.
Join us and be part of a company where you will feel included and empowered to succeed.
About The Team
As Nokia's growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.
Identifies prioritizes and coordinates solving of demanding and/or business critical problems and communicates them to key stakeholders. Initiates and manages product, care and process improvement projects. Drivers need changes in own technology area. Support areas by participating in emergencies and 24/7 duty. Is responsible for sharing knowledge in own technology area. Influences relevant functions (e.g. L3 Technical Support, product management and R&D).
How You Will Contribute And What You Will Learn
- Ready to work in NAM Business Hours (8 PM IST to 4:30 AM IST)
- Fast learner, long term player, Positive attitude with 5-10 Year of relevant experience
- HP/ATCA Hardware hands-on and troubleshooting / software Upgrade/Update with Testing of Software releases, change deliveries
- Network and Solution troubleshooting, excellent support in Core Related Parameters, features and their impacts
- Network element upgrade and Method of Procedure (MOP) validation and test
- Technical end to end support into customer networks
- Participate in 24/7 emergency on-call support
- Provide proactive maintenance service, support and delivery
- Support change management service delivery
- Organize and participate in pilot and roll-out upgrades and patch installations
- New technology support and Service deployment with excellent IP and Unix support Ensure quality & customer Service Level Agreements (SLA) are met
- Consult with customers regarding optimization, planning, feature activations, and other improvements
- Knowledge on Sales Force tool/NetAct will be an added advantage
- Support required on customer specific time zones and maintenance hours
You have:
- Deep knowledge of VoIP/IMS networks and functionality of associated products such as NTAS, oTAS, OMSS, oMGW, NEF, ZTS etc.
- Familiar with Core network interfaces and signaling
- Familiar with HP, ATCA, Sun Solaris hardware and with Operating system of LINUX, Sun Solaris
- IP networks knowledge
- Should be familiar with all troubleshooting tools
- Provide follow-up & proper co-ordination with L3 Technical support teams
- Willingness to travel and experience customer networks
- Shell & pearl Script with Linux and Unix Certification
- Good in-depth knowledge in the basic call flows of 2G/3G/4G
- Good Communication and Presentation Skills to handle global customers
Come create the technology that helps the world act together
Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work
What we offer
Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.
Nokia is committed to inclusion and is an equal opportunity employer
Nokia has received the following recognitions for its commitment to inclusion & equality:
- One of the World’s Most Ethical Companies by Ethisphere
- Gender-Equality Index by Bloomberg
- Workplace Pride Global Benchmark
We are committed to a culture of inclusion built upon our core value of respect.
Join us and be part of a company where you will feel included and empowered to succeed.
About The Team
As Nokia's growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.
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