Customer Management Specialist (f/m/div)

Are you a data-driven individual with an analytical mindset? Are you eager to work in a fast-paced and dynamic environment, and be part of an international team while building up your skills? If so, this could be the perfect fit for you! We are searching for a Customer Management Specialist to join our team in Porto. Apply now!

Job Description

As a Customer Management Specialist, you will support the Global Customer Management team and be responsible for maintaining high-quality and accurate data across global systems. You will contribute to the foundation of the success of customer master data maintenance and customer portfolio administration.

In your new role you will:

• Support daily Customer Master Data (CMD) & Customer Portfolio (CPM) operational tasks and requests in a timely, responsive manner with a high level of service within the same time zone
• Undertake worldwide responsibility for Direct and Distributors End Customer data in our Customer Master Data systems & tool (e.g. SAP & CMD Hub)
• Be responsible for Customer Master Data setup and maintenance, changes and updates in all Customer Master Data systems & tools
• Clarify data inconsistencies reported by internal or external users across all regions worldwide
• Perform proactive and consistent checks between CMD systems and clarification/clearing of data inconsistencies with related departments
• Deliver as per assigned tasks related to Customer Portfolio, especially on Channel Transfer requests
• Execute direct Customer Master Maintenance in SAP-PIF with quality data, high level of accuracy in a timely new customer creation (e.g. Sold-To/Ship-To) within the same working day (especially US time zone), and indirect Customer Maintenance in SAP-CRM & Customer Aliasing Table
• Perform Golden Main Customers Maintenance in the CMD Hub with daily consolidated cases within the same working day
• Prepare reports by collecting, analyzing, and summarizing data and trends
• Support and recommend business process improvement projects to enhance customer satisfaction and streamline efficiency
• Assist in defining data scope and objectives, provide preliminary recommendations on potential data processing applications, and assist in the development of business process specifications
• Understand the priority of open issues and provide regular feedback on progress and problem resolution
• Act as the backup person across the regions as and when needed
  
  

Your Profile

You possess excellent analytical skills and a passion for working with data. You feel comfortable navigating with numbers, drawing insights, and have a keen eye for detail in every situation. You enjoy collaborating in international settings and thrive in dynamic and cross-functional environments.

You are best equipped for this task if you have:

• A degree in Business, Economics, Statistics/Mathematics, International Business, or a similar field of studies
• At least 1 year of experience in customer master data, analytics, and process maintenance
• Experience and knowledge in SAP and Tableau or any other ERP/CRM tools would be an advantage
• Good knowledge of MS Office tools, such as Excel
• A data-driven approach and a high data quality mindset
• A sense of urgency and attention to detail at all times
• A strong and fast-learning mindset and demonstrate eagerness to develop new skills and expand your knowledge
• Effective communication and interpersonal skills
• Fluency in English – German would be an advantage
  
  

Please send us your CV in English.

Contact:

Carla Almeida, LinkedIn

#WeAreIn for driving decarbonization and digitalization.

As a global leader in semiconductor solutions in power systems and IoT, Infineon enables game-changing solutions for green and efficient energy, clean and safe mobility, as well as smart and secure IoT. Together, we drive innovation and customer success, while caring for our people and empowering them to reach ambitious goals. Be a part of making life easier, safer and greener.

Are you in?

• Welcome to Infineon Technologies Business Solutions in Porto! -
  
  

Infineon Technologies Business Solutions is a vibrant global hub, driven by diverse talents and an operational culture of excellence, in a privileged geographic location. The team of more than 25 nationalities works together in a dynamic, diverse and inclusive environment. We lead innovation and digital transformation, shaping the future of Infineon Technologies. At the heart of everything we do, people matter most. Our ultimate goal is to craft a unique experience for both our customers and employees.

At our site you will find a range of diverse teams that have built a reputation for delivering high-quality services for all Infineon in Finance, Procurement, Human Resources, IT, Audit, Legal, Compliance, Business Continuity and Sustainability, Cyber Security, Communication, Corporate Supply Chain Logistics and Sales & Marketing. Porto is a powerhouse of ideas and solutions, a key player in the global company’s puzzle, delivering specialized services and innovative solutions.

Together, Infineon Technologies Business Solutions will continue to shape the future, driving innovation and excellence for years to come.

We are on a journey to create the best Infineon for everyone.

This means we embrace diversity and inclusion and welcome everyone for who they are. At Infineon, we offer a working environment characterized by trust, openness, respect and tolerance and are committed to give all applicants and employees equal opportunities. We base our recruiting decisions on the applicant´s experience and skills.

We look forward to receiving your resume, even if you do not entirely meet all the requirements of the job posting.

Please let your recruiter know if they need to pay special attention to something in order to enable your participation in the interview process.

Click here for more information about Diversity & Inclusion at Infineon.