Product Support Engineer Public 5G

This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.

Who We Are

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description

Job Family Definition:

Provide technology consulting to external customers and internal project teams. Responsible for delivering technical support and leadership in the creation and implementation of technology solutions tailored to meet customers' business needs. As a trusted advisor, establish and maintain effective customer relationships to ensure satisfaction. Stay updated on leading-edge technologies and industry/market domain knowledge. Actively contribute to the company's solutions portfolio by sharing technical knowledge and methodologies gained from customer projects. Shape technical direction and strategies within the organization and for external customers. Accountable for maintaining high chargeability levels (or expense relief for internal project teams) and for helping meet or exceed revenue and customer satisfaction goals. Contribute to the organization's profitability by generating and cultivating new business opportunities and providing technical support for deal proposal development.

Management Level Definition

Contributions regularly and sustainably impact technical components of HPE products, solutions, or services. Apply advanced subject matter knowledge to solve complex business issues and be recognized as a subject matter expert. Provide expertise and partnership to functional and technical project teams, and participate in cross-functional initiatives. Exercise significant independent judgment to determine the best methods for achieving objectives. May provide team leadership and mentoring to others.

Responsibilities

• Verify and implement detailed technical design solutions identified by the Project/Technical Manager.
• Provide detailed technical designs for enterprise solutions.
• Act as the Principal Consultant, analyzing and developing enterprise technology solutions.
• Lead technical assessments and delivery of specific technical solutions to customers.
• Provide a team structure conducive to high performance and manage the team lifecycle stages.
• Coordinate implementation of new installations, designs, and migrations for technology solutions in networks, applications, or platforms.
• Offer advanced technical consulting and advice on proposal efforts, solution design, system management, tuning, and modification of solutions.
• Contribute to the company's strategy moving forward.
• Collect and analyze data from appropriate sources to determine customer needs and requirements.
• Respond to requests for technical information from customers.
• Develop customer technology solutions using various industry products and technologies.
• Engage in technical problem-solving across multiple technologies, often developing new methods to apply to situations.
• Own and manage knowledge sharing within a community (e.g., team, practice, or project). Ensure team members support knowledge sharing and re-use requirements of the project. Contribute significant knowledge to the job family community.
• Proactively encourage membership and contributions to the professional community and coach others in areas of expertise. Regularly produce internally published material such as knowledge briefs, service delivery kit components, and modules. Present at multi-customer technology conferences.
• Create and support sales activities. Manage bids or provide major input into the sales lifecycle. Manage activities and provide qualitative and quantitative information for successful sales. Produce complete proposals for smaller engagements within the area of expertise. Actively grow the company portfolio with existing customers through new opportunities and change management.
  
  

Required Skills

• Basics of core network in Telecom
• Familiarity with Telecom Standards
• Knowledge of Diameter and SS7 protocols
• Ability to perform technical analysis using Wireshark trace/PCAP
• Linux troubleshooting skills
• Strong analytical and problem-solving skills
• Ability to cope with fast-paced, high-pressure situations, especially during outages
• Curious and commendable attitude
• Team player – an absolute must
• Keen to experiment and come up with creative solutions
• Self-learner with a focus on sharing knowledge with the team
• Driven individuals with a passion for uncovering mysteries and solving cases are valuable assets to the team
  
  

Desired Skills

• Ability to script
• Basics of Kubernetes/Containers
• Familiarity with support ticket handling lifecycle and technical support work
• Fluency in French (nice to have)
  
  

Additional Skills

Accountability, Accountability, Active Learning (Inactive), Active Listening, Bias, Business Growth, Client Expectations Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Centric Solutions, Customer Relationship Management (CRM), Design Thinking, Empathy, Follow-Through, Growth Mindset, Information Technology (IT) Infrastructure, Infrastructure as a Service (IaaS), Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity, Process Improvements, Product Services, Relationship Building {+ 5 more}

What We Can Offer You

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected

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Job

Services

Job Level

TCP_04

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.