Dutch Customer Support Specialist in Portugal (Fully Remote)
Oceanic View Solutions
Data: há 3 dias
Cidade: Coimbra, Coimbra
Tipo de contrato: Tempo total
Remoto
Advance Your Career in Customer Support!
Are you passionate about problem-solving and making a difference in people’s everyday experiences? We’re seeking a motivated Customer Support Specialist to join our dynamic team! If you thrive in fast-paced settings and value building meaningful connections, this could be the perfect role for you.
Role Overview:
As a Customer Support Specialist, you’ll assist customers through phone, chat, email, and social media, addressing account queries, technical challenges, and transaction issues. Your goal is to deliver seamless, efficient, and positive experiences with every interaction.
Key Responsibilities:
Are you passionate about problem-solving and making a difference in people’s everyday experiences? We’re seeking a motivated Customer Support Specialist to join our dynamic team! If you thrive in fast-paced settings and value building meaningful connections, this could be the perfect role for you.
Role Overview:
As a Customer Support Specialist, you’ll assist customers through phone, chat, email, and social media, addressing account queries, technical challenges, and transaction issues. Your goal is to deliver seamless, efficient, and positive experiences with every interaction.
Key Responsibilities:
- Deliver outstanding support across various communication channels
- Help customers with account setup, verification, login issues, and payment procedures
- Quickly and professionally troubleshoot technical problems
- Serve as a reliable contact point, particularly for clients in the sports sector
- Build strong relationships through clear, empathetic communication
- Adhere to internal guidelines and maintain high service standards
- Recommend process improvements to boost customer satisfaction and efficiency
- Fluent in Dutch (C2 level)
- Fluent in English (B2 level)
- EU Citizenship or Portuguese Residency Card
- 0-1 year of experience in customer support
- Strong leadership, analytical, and communication skills
- Eagerness to learn and grow
- Competitive Salary: We offer attractive compensation that reflects your skills and experience, recognizing and rewarding your contributions
- Meal Allowance: Enjoy a meal allowance to keep you energized during working hours
- Health and Life Insurance: Benefit from comprehensive coverage to support your well-being.
- Remote Work: Enjoy the flexibility of working from home
- Relocation Package: Receive support if relocating to ensure a smooth transition
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