Passenger Service Agents - Faro

Join Jet2.com as a Passenger Service Agent and help us send our all-important customers on holiday!

If you are ‘happy to help’ and passionate about delivering fantastic customer service, this could be the role for you.

What Can We Offer You?

We offer our valued Ground Operations colleagues a range of benefits including: -

• Annual full-time salary of 10,328.54 euros prorated for the months and hours worked with annual pay review.
• Fully Paid Training
• 42 days holiday entitlement (including bank holidays) per annum
• Discounts on Jet2holidays and Jet2.com holidays and flights
• Recommend a Friend bonus scheme.
  
  
  

What will you do as a Passenger Service Agent?

• Be present at the arrivals hall whilst our customers’ baggage is being delivered.
• Be responsible for welcoming our customers as they arrive at the airport for their return journey home.
• You will provide supervisory support to our Third-party handler and make sure they provide a warm and friendly check in service issuing boarding passes and following safety and security procedures.
• You will also assist at the boarding gates working with our Jet2.com colleagues and Third-party handler to make sure our flight departs on time.
• Provide fantastic customer service to our customers.
  
  
  

We offer an initial 20 hour per week fixed term contract, which may be increased to a maximum of 30 hours per week during the season in accordance with the operational needs of the base. This is a rostered role that requires shift working, so flexibility is required. Shifts can start as early as 5am and include late finishes, weekends, and Bank Holidays to support our operation.

No previous experience is necessary - however excellent communication skills being fluent in both English and Portuguese is required.

if you have a passion for Customer Service and love working as part of a team, apply today, we will invite you to a telephone interview and should you be successful, we will invite you to meet our Red Team at an Assessment Day!

We hope you feel that you have what it takes to join our fantastic team and we look forward to receiving your application and welcoming you onboard!