Application Support

With Just Over 7 Years Of Experience In The Portuguese Market, We Share Our DNA With More Than 200 Workers And Position Our Offer According To 3 Lines Of Service

• Strategy (Outsourcing, NeXel, Team as a Service, Tech Academies);
• R&D (Bootcamps, POC, Tech Lab);
• Nearshore.
  
  

In ADENTIS, we focus on PEOPLE. This is our emotional salary:

• Great Work-Life balance;
• Very flexible organizational routine;
• Health benefits (for you and your family);
• Team Building activities;
• Over 300 protocols to offer you great discounts in different areas;
• Continuous professional development sponsored by our Training and Certification Department;
• Regular feedback on your performance through a personalized plan;
• Comprehensive career plan and progression involving assertive performance reviews.
  
  

Responsibilities

• Application support for IT services (Time management application) & other Digital People Solutions platforms.
• Incident Management - Provider Controlling.
• Incident resolution within supported applications (incidents, queries & service requests).
• End-to-end customer experience providing a single point-of-contact.
• Document all relevant application support information e.g. Creation of use cases, identifying improvements/old documentation.
• Knowledge sharing inside the team regarding the applications and supported activities.
  
  

You Must Have

• Fluent in English and German (required).
• Experience in Help Desk / Application Support including handling with Incident Management Tools.
• Experience in technical analysis regarding IT applications.
• Experience in provider-based services is a plus (SaaS).
• Relevant ServiceNow experience is a plus.
• Good interpersonal skills and ability to build a positive relationship with partners to achieve a common goal.
• IT Infrastructure library (ITIL) certification is a plus.
• Proficiency in Microsoft Office (required).
• Fluent in English and German (speaking, reading, and writing).
• European Union Citizenship or Portuguese Working Visa / Portuguese Residency.
• Availability to go to the office, once a week.
  
  

If you want to be part of a real People First organization, join us Send your CV to ******