REMOTE GERMAN CUSTERMOR SERVICE AGENT PORTUGAL

Job Offer: German-Speaking Customer Service Representative Remote (Rent-a-Car Company)

Location: Remote (based in Portugal)

️ Start Date: 15/05

️ Languages Required: Fluent German (spoken & written), good English for internal communication

Contract: Full-time

Salary Package:

• 1,030/month, paid 14 times per year
• 10/month performance bonus (120/year)
• 30/month complexity bonus
  
  
  

Working Hours:

• Monday to Friday: 07:00 20:00 (rotational shifts)
• Saturday: 08:00 16:00
• Sunday: 08:00 17:00
• Days Off: 2 rotational days off per week
  
  
  

About The Role

Join a leading international rent-a-car company as a Remote Customer Service Representative, assisting German-speaking clients. Youll help with bookings, inquiries, and customer concerns all while working from home in Portugal.

Your Responsibilities

• Handle customer interactions via phone, email, and chat
• Assist with car reservations, changes, and issues
• Provide policy information and solutions in a professional manner
• Follow internal procedures and escalate when necessary
• Deliver excellent customer satisfaction and meet quality KPIs
  
  
  

Your Profile

• Fluent in German (spoken and written) required
• Good level of English for training and internal use
• Experience in customer service is an asset
• Strong communication and problem-solving skills
• Comfortable working rotating shifts, including weekends
• Home office setup with stable internet connection
  
  
  

What We Offer

• 1,030/month base salary (×14 months)
• 30/month complexity bonus
• 10/month performance bonus
• 100% remote work within Portugal
• Paid training and onboarding
• International, supportive work environment
• Career development opportunities in a recognized travel brand
  
  
  

Interested? Lets get started!

Send your CV to: [email protected]

Start your journey with us on 15th May!