Senior Specialist CRM Analyst & Architecture (f/m/div)

Do you like to translate customer requirements into IT solutions? Are you passionate about delivering the best experience to Infineon customers? If you have an eye for the big picture, like to bring in new ideas and want to develop them in a global environment, we are looking forward to your application! Join us at Infineon in Porto as a Senior Specialist CRM Analyst & Architecture.

As a Senior Specialist CRM Analyst & Architecture, you will play a key role in designing and implementing solutions in CRM domain, ensuring it meets the business requirements.

In your new role you will:

• Collaborate with stakeholders to identify business requirements and business processes and formulate solution proposals
• Support solution architecture design in CRM projects, innovation & initiatives, including creating architecture diagrams, data models, and documentation
• Be responsible for design integration architecture using middleware or APIs for all integration scenarios, particularly on-prem to cloud & cloud-to-cloud application integration
• Contribute to projects as subject matter expert and perform a business analyst role in driving initiative when necessary
• Establish best practices and quality benchmarks for solution design, data modeling and architecture
• Conduct market research and evaluate new CRM technologies/trends to propose & drive adoption where needed
  
  

You are a technology enthusiast with a self-driven working style and a passion for continuous improvement. Your strong problem-solving skills and flexibility enable you to remain focused on solutions and to always act cooperatively. You have excellent communication skills and demonstrate a great collaborative teamwork attitude, enjoying working in a global environment, respecting different points of view and appreciating the contribution of others. Additionally, you are passionate, proactive and resourceful in exploring new technology/framework independently.

You are best equipped for this task if you have:

• A Bachelor’s Degree in Information System, Software Engineering, Computer Science or IT related fields
• Minimum 5 years of CRM solution implementation with at least 3 years of architecture design experience
• Ability to work in fast paced environment & keep pace with the business offering, technical innovation and market driven initiatives
• Good know-how about CRM business process (i.e. customer journey, samples) and relevant technologies (e.g. MS Dynamics CRM, Salesforce), infrastructure, integration architectures, cloud architectures, data architectures and security practices
• Experience with business process modeling and documentation tools
• Good understanding of overall SDLC processes, tools and technologies (including development tools, testing tools, configuration management and release management tools, e.g. Azure DevOps)
• Strong problem-solving and analytical skills
• Excellent communication & fluency in English
  
  

Please send us your CV in English

Contact:

Cláudia Rodrigues, LinkedIn

Driving decarbonization and digitalization. Together.

Infineon designs, develops, manufactures, and markets a broad range of semiconductors and semiconductor-based solutions, focusing on key markets in the automotive, industrial, and consumer sectors. Its products range from standard components to special components for digital, analog, and mixed-signal applications to customer-specific solutions together with the appropriate software.

• Welcome at Infineon Technologies Business Solutions in Porto! -
  
  

Infineon Technologies Business Solutions is a vibrant global hub, driven by diverse talents and an operational culture of excellence, in a privileged geographic location. The team of more than 25 nationalities works together in a dynamic, diverse and inclusive environment. We lead innovation and digital transformation, shaping the future of Infineon Technologies. At the heart of everything we do, people matter most. Our ultimate goal is to craft a unique experience for both our customers and employees.

At our site you will find a range of diverse teams that have built a reputation for delivering high-quality services for all Infineon in Finance, Procurement, Human Resources, IT, Audit, Legal, Compliance, Business Continuity and Sustainability, Cyber Security, Communication, Corporate Supply Chain Logistics and Sales & Marketing. Porto is a powerhouse of ideas and solutions, a key player in the global company’s puzzle, delivering specialized services and innovative solutions.

Together, Infineon Technologies Business Solutions will continue to shape the future, driving innovation and excellence for years to come.

We are on a journey to create the best Infineon for everyone.

This means we embrace diversity and inclusion and welcome everyone for who they are. At Infineon, we offer a working environment characterized by trust, openness, respect and tolerance and are committed to give all applicants and employees equal opportunities. We base our recruiting decisions on the applicant´s experience and skills.

Please let your recruiter know if they need to pay special attention to something in order to enable your participation in the interview process.

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