Customer Support with German - #233621
SmartRecruitments
Data: há 1 semana
Cidade: Braga, Braga
Tipo de contrato: Tempo total
Remoto
Customer Support with German (Remote work in North Portugal)
Rotational shifts
Start date: 22/05/2024
About the project:
As a Customer Support Advisor, your mission will be to assist our customers with the management of rental car reservations, potential cancellations, and billing and payment issues. Your future project is a company that provides rent-a-car services in Portugal and more than 70 countries and territories.
What you will be doing:
Rotational shifts
Start date: 22/05/2024
About the project:
As a Customer Support Advisor, your mission will be to assist our customers with the management of rental car reservations, potential cancellations, and billing and payment issues. Your future project is a company that provides rent-a-car services in Portugal and more than 70 countries and territories.
What you will be doing:
- Assist customers through multiple channels (email or phone) enthusiastically and professionally
- Support customers with booking management, cancellations, and billing issues.
- Attracting potential customers by answering questions about rent-a-car reservations and their different modalities, suggesting, and adding information about these services to meet the customer needs
- Communicative German (must be B2)
- Communicative level of English language (B2)
- Temporary employment contract of Initial duration of 12 months (Option to extend for another 12 months)
- Full-time
- Monthly Base Salary 1010 gross
- Holiday and Christmas bonus - 2 extra month salaries per year
- Monthly Variable Bonus of 120 (depending on performance)
- Health Insurance
- Equipment provided
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