German Speaking Customer Advisor - #229611

Are you fluent in German and passionate about customer service? Join our team in Porto as a German-Speaking Customer Advisor within the banking industry. While previous experience is advantageous, we welcome motivated individuals willing to learn. For candidates relocating from abroad, we offer a comprehensive relocation package covering flight tickets to Porto and accommodation. Enjoy competitive compensation, extensive benefits including health and life insurance, and abundant opportunities for career growth and development.

Responsibilities:

1. Customer Support Excellence: As a German-Speaking Customer Advisor, your primary role is to provide exceptional support to German-speaking clients in the banking sector. Utilize various communication channels such as phone, email, and chat to assist clients with inquiries, provide guidance on banking products or services, and resolve issues promptly and effectively.
2. Banking Assistance: Assist clients with banking-related queries, including account inquiries, transaction assistance, and product information. Collaborate with internal teams or banking specialists to ensure accurate and timely assistance to clients.
3. Product Knowledge: Develop a thorough understanding of our banking products and services to provide accurate information and support to clients. Stay updated on banking regulations, policies, and industry trends to deliver informed assistance.
4. Issue Resolution: Address client concerns and complaints professionally and empathetically, aiming for swift resolution and customer satisfaction. Escalate complex issues to senior team members or management as needed to ensure timely resolution and client retention.
5. Feedback Collection: Gather client feedback to identify areas for improvement in our banking services. Document feedback and collaborate with relevant teams to implement measures and enhance customer satisfaction.

Qualifications:

• Fluency in German (both spoken and written) is essential.
• Strong communication skills in English.
• Previous customer service experience, preferably in the banking industry, is beneficial but not mandatory.
• Excellent interpersonal skills and a customer-centric approach.
• Ability to work independently and collaborate effectively in a team environment.

Benefits:

1. Competitive Compensation: Receive a competitive salary package based on your skills and experience.
2. Relocation Support: We provide a comprehensive relocation package, including flight tickets to Porto and accommodation, for candidates relocating from abroad.
3. Health and Life Insurance: Access comprehensive coverage for yourself and your dependents.
4. Career Growth Opportunities: Explore numerous avenues for career advancement within the banking industry.
5. Dynamic Work Environment: Join a dynamic workplace culture that fosters collaboration, innovation, and teamwork.
6. Work-Life Balance: Enjoy flexible working arrangements and initiatives promoting a healthy work-life balance.
7. Professional Development: Engage in ongoing learning opportunities to enhance your skills and knowledge in customer service and the banking industry.

Join Our Team:If you're fluent in German and passionate about delivering exceptional customer service within the banking sector, apply now to become our German-Speaking Customer Advisor in Porto. Experience competitive pay, comprehensive benefits, and abundant opportunities for career growth and development as you contribute to our team's success!