Jr Q-Commerce Analyst (They/He/She) - #227798

If you’re here, it’s because you’re looking for an exciting ride.

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone.

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together.

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 25 countries.

Together we revolutionise the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique?

Our culture and strong values.

• We have an ‘’office-first’’ culture and we place collaboration at the center of everything we do!
• We have a non-vanilla personality and feedback mindset. We don’t shy away from difficult conversations - we see them as a gift!
• We work with high intensity and have fun along the way. We also celebrate the wins (a lot!).
• We celebrate diversity in all its forms and foster an inclusive culture where everyone can bring their authentic selves to work.

Our career development philosophy.

• We are building a talent house of high performing teams and leaders. We invest in people who raise the bar and help others reach their full potential.
• We take ownership of our career development. We don’t believe in linear and predictable career paths - we create the job of our dreams!
• We embrace opportunities to move the needle and make an impact beyond our scope.

Our commitment to being a force for good.

• Our platform is an important economic tool for millions of people (customers, partners, couriers) and we are taking action to amplify our positive impact.
• We invest in doing good by dedicating time and resources into social and environmental initiatives.
• We have the ambition of being DIB role models across the tech industry. We are creating environments, systems, and processes that provide equal opportunities, break biases, and empower our communities.

We have a vision: To give everyone easy access to anything in their cities. And this is where your ride starts.

YOUR MISSION

Ensure our Q-Commerce Top Partners have their catalogs optimized and correctly integrated in order to maximize conversion, basket size, customer happiness and ultimately growth. This position will require effective interaction between our Partners and Account Managers, as well as analytical and technical proficiency in managing catalog tools.

THE JOURNEY

• Define and own define the assortment onboarding process with partners by creating/improving templates with simple but effective guidelines and ways-of-working
• Manage catalog changes requests from partners, ensuring guidelines compliance, SLA achievement, and educating & preventing partners from deviating from the expected behavior
• Define and implement an optimized catalog category tree aligned with Partners’ expectations through collaborative workshops
• Analyze and identify assortment gap in our Top Partners and collaborate with AMs/Partners to bridge that gap with clear timelines
• Own and track your KPIs (i.e. Conversion Rate, ATC, searches w/o results, etc.)
• Recurrent and constant Walk the Store to detect errors or improvement opportunities in the Glovo app
• Collaborate with the Accounts Manager to ensure alignment between Business and Partner’s goals
• Bridge the gap between Glovo’s and Partner’s integrations team and ensure bugs/errors are mitigated and/or quickly fixed
• Manage Partners’ Ad-hoc requests

WHAT YOU WILL BRING TO THE RIDE

• Minimum of 3 years of experience in retail, e-commerce, or FMCG Category management
• Strong stakeholder management and communication skills with exposure to senior partners and cross-functional teams (you’ll manage, at least, 1 direct report)
• Experience in defining solutions to complex, strategic topics with a deeply analytical and data-driven approach to issues
• Experience and ease in quickly defining creative and scalable solutions for manual/ad-hoc tasks
• Balance attention to detail with swift execution - we need to do things quickly, and we need to do them well
• Grittiness, never hesitate to roll up your sleeves and address something hands-on, you persevere when others fall away
• “Organization” is your middle name
• Native fluency in Portuguese and proficiency in English is required

Individuals representing diverse profiles, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

• An enticing equity plan that lets you own a piece of the action.
• Top-notch private health insurance to keep you at your peak.
• Monthly Glovo credit to satisfy your cravings!
• Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
• Access to learning paths on LinkedIn and other internal platforms

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life?

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!