German Customer Advisor for Air Conditioning World Leader Company - Lisbon, Portugal - #227680

Come and work with us.

Are you a tech enthusiast and would like to work with an innovative and world-leader air conditioning provider?
Are you German native or fluent with strong English communication skills?
Looking to make your career in a multicultural environment in sunny and happy Lisbon?
So we have the perfect opportunity for you!

Your future project: join our German Customer Support team

Our client provides premium quality, innovative indoor climate management solutions for residential, commercial and industrial needs

As a customer service specialist in this project, your daily responsibilities will include:

• Provide exceptional customer service;
• Assist the customers with any inquiries related to our products and services;
• Answer customer calls and emails, and resolve their issues in a timely and professional manner;
• Solve with precision and efficiency emerging issues that customers may face
• Find solutions and optimize the customer's technical knowledge
• Meet and exceed our service quality goals, compliance regulations and productivity targets
• Create an amazing experience that people value and we are proud of
• Be responsible to follow the direction of management and provide feedback

To succeed in the role, you will need to have:

• Native or proficient level of German (C2)
• Advanced level of English (at least C1) both verbal and written
• Strong communication skills - with excellent phone conversation skills, attentive listening and superior writing skills
• Analytical and problem solving skills with strong attention to detail
• Desire to learn and advance, be a curious investigator and problem solver
• Must hold EU citizenship or valid work permit for Portugal
• Be a local candidate or willing to relocate to sunny Lisbon, Portugal

Benefits.

• Signing bonus
• Relocation package
• Competitive wages
• Paid professional training
• Employee discounts
• Private healthcare & dental insurance (after six months of employment)
• Growth opportunities through various development programs
• Fun and engaging company-wide initiatives, including our EverBetter wellness program
• Job stability
• Life-long skills and experience
• Excellent work culture

Go further with Foundever

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.

Apply today!