Dutch Customer Service (with B2 Level) Monday to Friday - #227522

• Work Place: Lisbon
• Language: Dutch min B2 + English B2
• Working Hours: Monday to Friday 08:00-17:00

Your activities

• Receive and distribute incoming customer order
• Handles order management from entry to delivery and resolves complex customer billing issues, ensuring effective resolution and an improved customer experience.
• Collaborates and coordinates cross-functionally with Customer Care, Pricing Team and Accounts Receivable to ensure correct information
• Identifies continuous improvement opportunities and provides feedback for process improvement and at knowledge database updates
• Provides support to other Care team members as needed.
• Follows up on internal holds pertaining to credits processed on behalf of customers.
• Intimately understand proper case handling process and can identify different business unit responsibilities.

Requirements:

• Minimum 2 year of experience in a customer service role
• Proven track record driving process improvement initiatives
• Proficiency in Dutch (B2) and English (B2);
• Excellent mandatory written communication in English + one other European language
• Excellent problem-solving skills and mathematical reasoning
• Ability to analyze data to identify trends and root cause issues
• Ability to adapt in a dynamic work environment and make independent decisions
• Basic Excel Skills
• Represents the company professionally, ethically, and morally at all times

Contract details:

• Initial duration of 12 months
• Availability: Monday – Friday 08:00 – 17:00

Compensation:

• Monthly Base Salary of 1,624.00 €
• Holiday and Christmas bonus - 2 extra month salaries per year
• Monthly Variable Bonus of 150.00 € (depending on performance)
• Health Insurance
• 24/7 Doctor App
• 2nd medical opinions
• Prescription, Dental and Vision coverage
• Costs range from 566 euros to 1,700 euros annually based on age
• Sick Leave
• Provide 100% of pay for the first 3 days of a state paid leaves
• Would not apply for hospitalizations (covered by the state from day 1)
• Vacation and Holidays
• Provide 25 days of vacation and the state mandated 13 Public Holidays

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