Senior Technical Enablement Lead - #215879

At Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today the company runs one of the world’s largest networks that powers approximately 25 million Internet properties, for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!

We are currently in search of a dynamic and self-motivated Senior Enablement Manager who possesses extensive experience and a proactive approach to collaborating effectively across teams and engaging with key stakeholders within the Enablement ecosystem.

The role will report to the Senior Manager - Technical & Partner Enablement on the Sales Enablement team and work closely with the various teams such as Pre-Sales, Professional Services, Product Management, and Product & Technical Marketing. The Senior Enablement Manager is responsible for overseeing and driving the enablement strategy within the organization. This role involves managing stakeholder relationships, measuring business impact, curating the enablement strategy, onboarding new hires and overseeing end-to-end management of its execution. The Senior Enablement Manager plays a critical role in ensuring alignment between business objectives and enablement initiatives, ultimately contributing to the overall success and growth of the organization.

Available Location: Lisbon, Portugal

Key Responsibilities

As the Senior Enablement Manager, you will be responsible for:

Stakeholder Relationship Management:

• Develop and maintain strong relationships with key stakeholders across various departments, including Pre-Sales, Professional Services, Product Management, and Product & Technical Marketing.
• Collaborate closely with stakeholders to understand their enablement needs and objectives.
• Design and implement biannual Skills Assessment to monitor advancement, pinpoint areas for improvement, and gauge the effectiveness of enablement endeavors.

Enablement Strategy Curation:

• Develop and refine the overall enablement strategy in alignment with organizational goals and priorities.
• Identify and prioritize key areas for enablement, considering business needs, market trends, and customer requirements.
• Work closely with cross-functional teams to ensure that the enablement strategy is comprehensive and well-integrated with other business initiatives.
• Create and execute role-specific learning journeys (Quarterly Training Plans) tailored to diverse roles within the stakeholder organization.

Execution Oversight:

• Lead the end-to-end management of enablement initiatives, including planning, execution, and evaluation.
• Collaborate with internal and external stakeholders to deliver high-quality enablement programs, resources, and tools.
• Monitor progress and performance against established goals and timelines, making adjustments as necessary to ensure successful outcomes.

Measurement of Business Impact:

• Define relevant metrics and key performance indicators (KPIs) to measure the effectiveness and impact of enablement initiatives.
• Regularly assess and analyze data to evaluate the success of enablement programs and initiatives.
• Provide insights and recommendations based on data analysis to drive continuous improvement.
• Technical Onboarding:

Effectively designs, implements, and manages technical onboarding initiatives that empower new hires to contribute meaningfully to the organization from day one.

• Design and develop comprehensive technical onboarding programs that align with the company's objectives, incorporating best practices and industry standards.
• Collaborate with stakeholders to drive curation of engaging and informative training materials, including presentations, videos, documentation, and interactive modules, to support the technical onboarding curriculum.
• Collaborate with cross-functional teams, including Pre-Sales, Customer Success and Professional Services to identify technical skills and knowledge required for successful onboarding.
• Facilitate onboarding sessions, workshops, and training sessions for new hires, ensuring they receive relevant technical training and support during their transition period.
• Develop assessment criteria and evaluation methods to measure the effectiveness of the technical onboarding program, gathering feedback from participants and stakeholders to drive continuous improvement.
• Manage resources, including budget, time, and personnel, to ensure the successful execution of the technical onboarding program within established parameters.
• Leverage technology platforms and tools, such as learning management systems (LMS) and virtual training environments, to deliver efficient and scalable onboarding experiences.
• Provide ongoing mentorship and support to new hires, helping them navigate technical challenges, acquire necessary skills, and integrate into their roles and teams effectively.
• Monitor industry trends, feedback, and performance data to identify opportunities for enhancing the technical onboarding program, iteratively refining content and delivery methods to optimize outcomes.
• Communicate regularly with stakeholders, including leadership, stakeholder partners, and hiring managers, providing updates on program progress, outcomes, and areas for improvement through comprehensive reports and presentations.
• Facilitate knowledge sharing and collaboration among new hires and existing employees, fostering a culture of learning and development within the organization.

Required Education and Experience

Applicants must meet one of the following education and experience requirements:

• 8-12 years enablement and/or sales enablement experience in a fast-paced, high-tech environment
• A Bachelor’s or a Master’s degree or its equivalent in a technical domain
• Proficiency or working knowledge of various tools such as LMS, Zoom, On24, Google Meet, Salesforce is preferred

• Proven experience in sales/ technical enablement, sales operations, or related roles, with a focus on stakeholder management and strategy development.
• Strong analytical skills and ability to translate data into actionable insights.
• Excellent communication and interpersonal skills, with the ability to influence and collaborate effectively across all levels of the organization.
• Have an enthusiastic “roll up your sleeves” mentality
• Demonstrated project management capabilities, including the ability to manage multiple initiatives simultaneously and drive results in a fast-paced environment.
• Strategic mindset with a focus on innovation and continuous improvement.
• Excellent Google Workspace skills including Sheets, Slides, Docs and Forms
• Understanding of adult learning principles and training best practices in a high-tech environment
• Experience working with LMS and CMS or similar technologies